For more than 20 years, 2M Language Services has been assisting the finance and banking sectors with professional language services specifically tailored to banks, credit unions, consulting firms, insurance providers, mortgage lenders and investment companies.
Our goal is to help these financial institutions reach non-English speaking members of the community. Clear communication and cultural sensitivity are required to interact with international audiences, migrant communities and refugee communities within Australia — with this in mind, we offer interpreting and financial translation services in more than 250 languages including new and emerging languages from around the world.
Multilingual communication improves customer service and helps to protect the interests of banks, financial institutions and their customers, which is why our financial translation services are available globally and throughout Australia — from capital cities to rural and regional areas of the country.
For more information about our interpreting and financial translation services, please contact us at (07) 3367 8722. We will provide an obligation-free quote for your consideration.
There are a number of reasons to introduce translation and interpreting services into your business model. More than one fifth (21%) of Australians speak a language other than English at home — the most common languages (after English) being Mandarin, Arabic, Cantonese and Vietnamese. With this in mind, it is quite probable that a large percentage of your customer base (or potential customer base) are non-English speaking Australians.
Here are just a few reasons why interpreting and financial translation services are essential for your business:
Money is essential to all members of the community. It’s crucial that all customers and investors can understand the intricacies of banking, loans, mortgages and other potentially life-changing financial decisions. Introducing multilingual services and documentation such as bank statements, contracts and legal documents will help your business connect with all customers and ensure all legal contracts are binding and understood.
Language services can help you connect with your customers on a more personal level and ensure they understand the information that is being presented to them. By tailoring your services to meet the customer’s needs, you can build a sense of trust and encourage your customers to stay with your business for years to come.
The inability to communicate with all customers and investors can easily tarnish your business’s reputation on an international scale. Clear communication fosters a sense of inclusion — no member of your financial institution should feel excluded or unable to access important information. Our translators, interpreters and language technologies streamline communication and allow you to connect with all customers.
This is essential for successful brand communication. Our translators and interpreters place a high value on precision and attention to detail, ensuring all translated documents are accurate and consistent with your original English-language branding. You can rest assured knowing all customers have received the same essential information.
In order to answer questions and provide the best possible experience for your customers, you need to be able to speak their language. Whether you are providing customer service on-site, online or over the phone, our translators and interpreters can break down the language barrier and ensure your customers receive the support they need in real-time.
If your business operates or aims to operate in more than one market, translation and interpreting services simplify the process by limiting linguistic and cultural barriers to entry. Selling products and services in a market's local language also increases competitiveness to attract new customers.
2M offers language services both nationally and internationally from our global offices in Europe and South America. Our NAATI certified translators and interpreters are specialists in the finance and banking sectors, working on a wide range of projects including:
We screen all of our interpreters and translators to ensure they have proficiency in your business’s target languages and have extensive experience in finance so that your translations and interpretations are as nuanced and accurate as possible. Plus, we can deliver translations in a number of forms including audio, visual and text — alternatively, we can join meetings, events and calls to help you speak your customer’s language on-demand.
Translation and interpretation shouldn’t slow you down or require extra work on your end. To streamline the process and save time on manual data entry or tasks, we have introduced custom localisation workflows to eliminate unnecessary roadblocks.
From custom machine translation to automated quotes and content system integration, we have put together a translation and client environment that allows you to scale up your localisation projects and leverage your linguistic assets for cost-effective and fast translations.
Contact us for more information about automated system integration for your fast-paced business.
At 2M Language Services, we are proud of our meticulous attention to detail and track record of accurate, reliable translations. Our high standards have allowed us to work with some of Australia’s largest financial institutions and help them connect with diverse customers on a more personal level.
There is a wide range of benefits for choosing 2M Language Services.