Certified under ISO 18841:2018 & 9001:2015Healthcare and medical interpreting
We provide professional interpreting services for hospitals, clinics, and medical practitioners in the public & private sectors. Language barriers in the healthcare sector can result in care shortcomings such as incorrect prescriptions or misunderstandings about post-operative care or unnecessary additional appointments.
Our medical interpreters are NAATI certified and knowledgeable in medical terminology & settings. Our flexible service delivery options allow us to cater for onsite appointments or remote meetings:
Languages
We cover Australia's migrant & refugee community languages as well as rare & emerging languages such as Pacific Island languages or African dialects. Our team of Indigenous interpreters can assist you with Aboriginal & Torres Strait Islander languages.
When required, we assign interpreters fluent in regional language variations i.e., Arabic Juba for South Sudan or Latin American Spanish for South America.
Experienced & certified personel
Our medical interpreters are NAATI certified and have experience in working in healthcare settings. They all adhere to a strict code of conduct from AUSIT which guarantees confidentiality and impartiality while delivering interpreting services.
When required we can provide male or female interpreters and interpreters holding certificates such as:
- Police check certificate
- Blue Card
- Yellow card
Onsite interpreting
While telephone and video interpreting offers short response times in an emergency or when faced with unexpected language barriers, onsite interpreting can be a more appropriate solution for longer appointments that are planned in advance.
This service must be booked in advance, travel charges may apply.
Telephone interpreting
With telephone interpreting, you can access fast & reliable language support in seconds. It also helps to reduce the costs as minimum charges are lower and no travel is required.
You can access our telephone interpreting service via phone or through our web-based & mobile app 2M lingo™. This service is available:
Video interpreting
Video interpreting helps people interact more personally than traditional telephone interpreting owing to the visual context and cues. Our 2M lingo™ platform offers a smooth video call experience for better remote interpreting experience, ideal for telehealth settings.
This service is available:
Delivering one-click healthcare interpreting
Our interpreting platform, 2M lingo™, is integrated with global telehealth solution, Coviu. With the 2M lingo™ add-on in Coviu or HealthDirect Video Call, you can quickly and reliably access 2M NAATI-certified and specialist health interpreters on demand in one click. In fast-paced industries like the healthcare industry, urgent access to in-language support can save lives. 2M lingo™ is available 24/7 in 250+ languages including Aboriginal and Torres Strait Islander languages, allowing you to focus on providing quality care to patients in times of emergency. Used by general practitioners & specialists, allied health practitioners, manual therapy practitioners, and mental health practitioners.
Features
- Add an On Demand interpreter to your telehealth call without prior booking
- Ability to strictly request a female or a male interpreter.
- Ability to redial the same interpreter within 2 minutes after call ends
- Ability to capture information fields in customisable forms before starting calls for flexible data reporting.
- HIPPA compliant and end-to-end encryption (E2EE) to keep your data safe and secure
Improving healthcare service delivery for Queensland’s First Nation People
- Languages: Yumplatok (Torres Strait Islands Creole), Meriam Mir, Kala Laga Ya, Kala Kawaw Ya, Wik Mungkan, Alyawarr
- Method of interpreting: Onsite, video and telephone
Since 2018, we are the preferred provider of Aboriginal and Torres Strait Islanders languages to Queensland Health Hospitals. It is crucial to provide access to health services in the patient’s own language when there is a communication barrier. This helps to improve the service, the customer experience and reduces stay length and the number of appointments needed.
Providing the service for those languages is a challenge because of remote areas and distance but thanks to our 2M lingo™ platform, the nurses and doctors can access our medical interpreters remotely via video or telephone interpreting and on demand when onsite is not an option.
