Certified under ISO 18841:2018 & 9001:2015Indigenous language interpreting services
We provide interpreter services in Aboriginal and Torres Strait Islander languages to assist communities in accessing essential public services such as healthcare, justice & social services.
Our flexible service delivery options allow us to cater for onsite appointments or remote meetings:
- Onsite interpreting
- Telephone interpreting
- Video remote interpreting
Languages
We cover Australia's most spoken Aboriginal & Torres Strait Islander language such as:
- Yumplatok (Torres Strait Island Creole)
- Kala Lagaw Ya
- Kala Kawaw Ya
- Meriam Mir
- Alyawarr
- Pitjantjatjara
- Wik Mungkan
Other languages may be available on request.
Remote interpreting service
Providing Indigenous interpreting services is a challenge as the linguists are rare and the set up often occurs in remote areas. To power interpreting services our video remote interpreting platform 2M lingo overcomes the tyranny of distance and also caters for immediate on-demand interpreting requests.
Enabling video remote interpreting, interpreter scheduling and access to a pool of Indigenous language interpreters, the platform allows you direct and flexible access to these rare resources. Our Indigenous language service is also available as an onsite interpreting service.
Onsite interpreting
While telephone and video interpreting offers short response times in an emergency or when faced with unexpected language barriers, onsite interpreting can be a more appropriate solution for longer appointments that are planned in advance.
This service must be booked in advance, travel charges may apply.
Telephone interpreting
With telephone interpreting, you can access fast & reliable language support in seconds. It also helps to reduce the costs as minimum charges are lower and no travel is required.
You can access our telephone interpreting service via phone or through our web-based & mobile app 2M lingo. This service is available:
- On-demand
- Pre-booked
Video interpreting
Video interpreting helps people interact more personally than traditional telephone interpreting owing to the visual context and cues. Our 2M lingo platform offers a smooth video call experience for better remote interpreting experience.
This service is available:
- On-demand
- Pre-booked
At 2M we acknowledge Aboriginal and Torres Strait Islander people as the Traditional Owners of this country throughout Australia, and their connection to land and community. We pay our respect to them and their cultures and to the Elders past, present and emerging.
Improving healthcare service delivery for Queensland’s First Nation People
- Languages: Yumplatok (Torres Strait Islands Creole), Meriam Mir, Kala Laga Ya, Kala Kawaw Ya, Wik Mungkan, Alyawarr
- Method of interpreting: Onsite, video and telephone
Since 2018, we are the preferred provider of Aboriginal and Torres Strait Islanders languages to Queensland Health Hospitals. It is crucial to provide access to health services in the patient’s own language when there is a communication barrier. This help to improve the service, the customer experience and reduce stay length and the number of appointments needed.
Providing the service for those languages is a challenge because or remote areas and distance but thanks to our 2M lingo platform, the nurses and doctors can access our medical interpreters remotely via video or telephone interpreting when onsite is not an option.
