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On Demand Interpreting services

Connect via phone or video to our certified On Demand interpreters in seconds

On Demand Interpreting services at your fingertips

At times, you may need fast and reliable access to language services without the trouble of going through a booking process. With our On Demand interpreting service, you can get connected to an interpreter within seconds to conduct a remote interpretation session either via video remote interpreting (VRI) or telephone interpreting. To access our On-Demand service, all you need is a 2M lingo™ account and you will be able to place On-demand calls to our pool of NAATI-certified and professional interpreters.

10,000+ interpreters

Available On Demand

250+ languages

including AUSLAN and Indigenous languages

15 sec response time

Average time to connect to an interpreter

99.99% uptime

Availability of our 2M lingo™ Platform

Discover AI Telephone Interpreting

Our AI phone speech-to-speech translation solution enables you to facilitate multilingual telephone interactions with ease. It's an elegant solution that can compliment traditional telephone interpreter services for low-level and low-risk customer interactions.

It integrates seamlessly with your PBX provider making it ideal for contact centres and customer service scenarios. It is highly customisable and scalable.

Expand and connect

2M lingo™ promptly connects you to your culturally diverse audiences and global business contacts, customers or community. With the support of 10,000+ NAATI-certified and interpreters and specialist linguists trained in industry-specific practices and terminology, 2M lingo™ can help you overcome linguistic and cultural barriers. 24/7 access to on-demand interpreting services in 250+ languages via 2M lingo™ enables you to curate industry relationships, build customer loyalty and strengthen your connection to community with in-language support.

Corporate

Make instant contact with stakeholders and clients based anywhere in the world in any language on 2M lingo™. With a global network of professional interpreters and subject matter experts, 2M lingo™ supports uninterrupted and productive business meetings.

Community

Share important information with linguistically and culturally diverse communities on 2M lingo™. Our interpreters take a culturally sensitive approach to ensure your conversations are appropriately conveyed and understood by all participants. With this, we ensure your stakeholders or customers are equipped with the right information to confidently make informed decisions and receive a better service.

Get connected to an On Demand interpreter in seconds

2M lingo™ provides the next-generation cloud-based audio technology connected to a network of NAATI-certified and professional interpreters to offer the best On-Demand language support available today. Our advanced call routing feature will direct your call to the first interpreter available for the language pair you are requesting, our Smart Reconnect System automatically reconnects you to the same On-Demand interpreter in case of network failure.

Connect to an interpreter anytime, anywhere

telephone interpreting

Browser calling

Access our On Demand interpreting services from our 2M lingo™ web application. Select your language combination and get connected to an interpreter within seconds with audio only or video conference.

On demand interpreting mobile app

Mobile app

Use our 2M lingo™ mobile app (available in the iOS App store and Google Play under "InterpretManager") to access On Demand interpreters on the go or in setups where you don't have access to a computer.

IVR System

Our platform offers traditional IVR (Interactive Voice Recording) support for calls made from phone lines. Use our call center number and your call will be routed to our interpreter network.

Delivering one-click healthcare interpreting

Our interpreting platform, 2M lingo™, is integrated with global telehealth solution, Coviu. With the 2M lingo™ add-on in Coviu or HealthDirect Video Call, you can quickly and reliably access 2M NAATI-certified and specialist health interpreters on demand in one click. In fast-paced industries like the healthcare industry, urgent access to in-language support can save lives. 2M lingo™ is available 24/7 in 250+ languages including Aboriginal and Torres Strait Islander languages, allowing you to focus on providing quality care to patients in times of emergency. Used by general practitioners & specialists, allied health practitioners, manual therapy practitioners, and mental health practitioners.

Features
  • Add an On Demand interpreter to your telehealth call without prior booking
  • Ability to strictly request a female or a male interpreter.
  • Ability to redial the same interpreter within 2 minutes after call ends
  • Ability to capture information fields in customisable forms before starting calls for flexible data reporting.
  • HIPPA compliant and end-to-end encryption (E2EE) to keep your data safe and secure
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Integration with video conferencing platforms

Are you already using a preferred video conferencing or telehealth platform? No problem, our 2M lingo™ platform integrates with the major applications on the market so you can access On Demand interpreting without having to leave your system.

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On demand interpreting Webex
coviu
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