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Palliative Care Interpreter Program

Apply to the program to gain advanced skills and specialised knowledge as an interpreter in palliative care.

Upskilling the Interpreter workforce in palliative care

Brisbane South PHN has recently completed a review of palliative care priorities and identified upskilling the interpreter workforce as a focus area to progress. As part of this process, interpreter engagement in palliative care was examined through a literature review and local stakeholders were also consulted. All sources highlighted that Interpreters are important, but not always engaged. Language barriers impact the quality of care and outcomes at end of life, however the use of family as interpreters has shown to be inadequate due to lack of understanding of palliative care and due to the emotional and relationship context.

2M Language Services has been selected by Brisbane South PHN to develop and deliver an interpreter training program which aims to enhance the delivery of effective, high quality palliative care for people from culturally and linguistically diverse communities.

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The program

2M Language Services is working with Brisbane South PHN to upskill interpreters in palliative care through a specialised training program. With an innovative and engaging program design, participants can expect to explore 4 main themes relevant to interpreters working in palliative care:

  • Interpreting information exchange in a palliative care setting
  • Interpreting for patient and family caregivers
  • Communicating sensitively and in a culturally appropriate manner
  • Placing patients at the centre of their care where possible

In a hybrid delivery method, the program will be conducted in the format of face-to-face and 2M Academy webinar sessions. All training will be provided by highly educated, experienced industry experts and specialist health interpreters.

The training schedule will be published in early September 2022.

Program outcomes

Interpreters embarking on the program can expect the following outcomes:

Short Term Outcomes

  • Improved knowledge of palliative care
  • Increased comfort and confidence participating in palliative care discussions
  • Improved overall interpreting skills in palliative care conversations

Medium-Term Outcomes

  • Increased number of interpreters willing and able to participate in teams around palliative care
  • Improved quality of palliative care discussions between patients, their loved ones and the multidisciplinary team (MDT)

Long Term Outcomes

  • Improve the quality of palliative care received by CALD patients
  • Improve cultural safety of palliative care provided by the MDT

Eligibility criteria

Working in palliative care as an interpreter requires a unique set of skills. This program is designed for interpreters to fine-tune their approach and advance their professional skills.

Please see the eligibility criteria before applying to the program. To apply, you must be:

  • A NAATI-certified Interpreter, Specialist Health Interpreter, Certified Provisional Interpreter, Recognised Practising Interpreter or a Non-Certified Interpreter
  • Currently working as an interpreter
  • Based in Queensland*

*Full training is available to interpreters based in Queensland, however interstate interpreters are welcome to apply to partake in the hybrid section of the program.

Apply to the program

Apply to the Upskilling the Interpreter Workforce in the Palliative Care (UIWPC) Program below. Please check that you meet the above eligibility criteria before applying.

Frequently Asked Questions

What does the course cost?

The Upskilling the Interpreter Workforce in Palliative Care (PC Program) is free. 

How long is the course?

The course a one-year program. 

Is the course face-to-face or online?

The workshops for the course are face-to-face. In-person attendance is required to receive a certificate of completion of the course. 

Applicants who wish to partake in the course but cannot attend in-person may participate in the 2M Academy webinar training section of the course. 

When does the course start?

The first workshop begins on 12 November 2022. 

What certificate will be issued after completing the program?

A certificate of completion that can be used towards NAATI recertification will be issued to all participants who complete the PC Program

How many NAATI PD points can I claim?

A certificate of completion that can be used towards NAATI recertification will be issued to all participants of the full program. NAATI PD points are issued based on the NAATI PD Catalogue

This is a hybrid program: 

  • Attendees of the in-person workshops can claim 20 points under Category 1.3 for each workshop. 
  • Attendees of the 2M Academy webinar training sessions can claim 10 points under Category 1.4 for each webinar. 
How long are the in-person sessions?

Each in-person session will be approximately 5 hours. 

How long are the 2M Academy webinars?

The 2M Academy webinars will be approximately 1 hour.