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Customisable telephone interpreting services
2M lingo™ will drastically cut your telephone interpreting services costs using our Over the Phone (OPI) Interpreting platform. Phone interpreting from 2M lingo™ allows users to connect to a qualified professional interpreter within seconds and costs significantly less than traditional onsite interpreting.
2M lingo™ provides a next-generation cloud-based audio technology connected to a professional language service to offer the best on-demand language support available today.
Interested?
Schedule or access on demand telephone interpreting
The pre-booked phone interpreting service is available for customers to schedule a phone interpreter in advance. Pre-booking your phone interpreter will ensure any special requirements can be catered for and that the best available interpreter can be secured for the time you nominate.
Pre-booking an interpreter is recommended when the assignment may be complex, requires specialist knowledge, or the availability of interpreters in a particular language is limited.
On-demand access
On-demand telephone interpreting is available 24/7 thanks to our global professional interpreter network of 11,000 interpreters. In times of urgency, you can rest assured that your call request will be answered in a timely manner by a suitable interpreter. Our advanced call routing logic feature will direct you to the first available interpreter for the pre-filled language pairs to ensure you are successfully connected on the first try, every try.
Features
24/7 support
Access telephone interpreters outside of business hours or during weekends through our Global Professional Interpreter Network comprised of 11,000 professionals.
Conference calling
Add 3rd party participants into your telephone interpreting session by dialling out during the call or sharing a link (for pre-scheduled calls).
Custom routing
Control how calls are routed whether you want to use exclusively a set of dedicated interpreters or wish to prioritise interpreters based on their level of certification.
Quick dials
Design quick dials based on your top language requirements for faster access to the right resources.
Branded IVRs
Build your own IVR menu for your interpreting service phone numbers. Custom fields and multilingual IVR options are available.
Pre-authenticated numbers
Add and update specific numbers that can call into your IVR without the need to authenticate with a PIN.
Access our telephone interpreters from anywhere
Browser calling
Access our phone interpreting services from your computer. Select your language combination and get connected to a phone interpreter in minutes or enter a pre-scheduled phone interpreting session.
Mobile apps
Use our 2M lingo™ mobile apps (available in the iOS app store and Google Play) to access telephone interpreters on the go or in setups where you don't have access to a computer.
Phone network support
Our platform offers traditional IVR (Interactive Voice Recording) support for calls made from telephone numbers. Call in to your pre-built number and your call will be routed to our interpreter network.