Telephone interpreting

Over the phone interpreting for on-demand and pre-booked sessions

Customisable telephone interpreting services

2M lingo™ will drastically cut your language services costs using our Over the Phone (OPI) Interpreting platform. Phone interpreting from 2M lingo™ allows users to connect to a qualified professional interpreter within seconds and costs significantly less than traditional onsite interpreting.

2M lingo™ provides a next-generation cloud-based audio technology connected to a professional language service to offer the best on-demand language support available today.

Schedule or access on demand telephone interpreting

The pre-booked phone interpreting service is available for customers to schedule a phone interpreter in advance. Pre-booking your phone interpreter will ensure any special requirements can be catered for and that the best available interpreter can be secured for the time you nominate.

Pre-booking an interpreter is recommended when the assignment may be complex, requires specialist knowledge, or the availability of interpreters in a particular language is limited.

On-demand access

On-demand telephone interpreting is available 24/7 thanks to our global professional interpreter network of 11,000 interpreters. In times of urgency, you can rest assured that your call request will be answered in a timely manner by a suitable interpreter. Our advanced call routing logic feature will direct you to the first available interpreter for the pre-filled language pairs to ensure you are successfully connected on the first try, every try.

Features

24/7 support

Access telephone interpreters outside of business hours or during weekends through our Global Professional Interpreter Network comprised of 11,000 professionals.

Conference calling

Add 3rd party participants into your telephone interpreting session by dialling out during the call or sharing a link (for pre-scheduled calls). 

Custom routing

Control how calls are routed whether you want to use exclusively a set of dedicated interpreters or wish to prioritise interpreters based on their level of certification.

Quick dials

Design quick dials based on your top language requirements for faster access to the right resources. 

Branded IVRs

Build your own IVR menu for your interpreting service phone numbers. Custom fields and multilingual IVR options are available.

Pre-authenticated numbers

Add and update specific numbers that can call into your IVR without the need to authenticate with a PIN.

Access our telephone interpreters from anywhere

Browser calling

Access our phone interpreting services from your computer. Select your language combination and get connected to a phone interpreter in minutes or enter a pre-scheduled phone interpreting session.

Mobile apps

Use our 2M lingo™ mobile apps (available in the iOS app store and Google Play) to access telephone interpreters on the go or in setups where you don't have access to a computer.

Phone network support

Our platform offers traditional IVR (Interactive Voice Recording) support for calls made from telephone numbers. Call in to your pre-built number and your call will be routed to our interpreter network.