Terms & Conditions

These Terms apply to all contractual relationships between 2M Communications Pty Ltd trading as "2M Language Services" ("Provider") and its Clients, and constitute the whole agreement between the parties, except where agreed otherwise in writing. All other terms and conditions express or implied by statute or otherwise are excluded to the fullest extent permitted by law. If any provision of these Terms is invalid or unenforceable in whole or in part, the validity and enforceability of the other provisions of these Terms and the remainder of the provision in question shall not be affected.


a) Definition: The Services offered to Clients are those of translation or interpreting from the specified source language into the specified target language or the revision of a specified translation.

b) Purpose: Any translated or revised work is for the exclusive use of the Client in its ordinary course of business and will not be published or otherwise distributed for profit, without the prior written consent of the Provider.


a) Right to use documentation:

The Client warrants that any original documentation and its use by the Provider as requested by the Client shall be lawful and will not infringe the copyright or other rights of any third party, and the Client shall indemnify the Provider against any loss, damages, cost, expenses or other claims arising from any such infringement or illegality.

b) Confidentiality

Any original documentation or information provided by the Client is confidential, and any translated or revised work and any information gained in the course of an interpreting assignment shall be kept confidential by the Provider. But the foregoing shall not apply to any documentation or other information which is or becomes public knowledge through no breach of this provision by the Provider.


a) Delivery of translations shall be in the form and according to the estimate time agreed to fulfil the Clients request.

b) In the case of a material error or omission in work undertaken by the Company, we will revise the work provided that the Client has complied with its obligations under the Agreement. Any re-interpretation of a translation will be solely undertaken by us and the Client must refer questions of material error or omission to us within 10 working days of the translation delivery date. For publication – we shall not be responsible for any errors or omissions in the final proof unless it is submitted to us for a final check prior to going to print. All figures and codes will be left for the Client to check and we will not be responsible for any errors in the figures.

c) If the Client cancels or withdraws any portion of an item to be translated or revised prior to completion by the Provider, then the Client shall pay the Provider the portion of the fee agreed for the complete job represented by the portion of total text translated or revised, but in any event not less than 50% of the fee.

d) Where the Client does not attend an agreed appointment the full fee for that appointment will be payable.

e) If an interpreting assignment or other appointment is cancelled by the Client with less than 24 hours’ notice to the Provider, 100% of the anticipated fee for the assignment or appointment will be charged together with any expenses already incurred.


a) To the extent permitted by law, liability is limited to the return of any amount paid and/or waiver of any amount payable for the translation, revision or other service, and no responsibility or liability is accepted for any consequential losses.

b) To the extent permitted by law, all implied warranties are excluded.

c) The Provider shall have no liability to the Client for any loss, damage, cost, expense, or other claim arising from any original documentation or instruction supplied by the Client being incomplete, inaccurate, incorrect, illegible, out of sequence or in the wrong form, or arising from their late arrival or non-arrival.

d) The Provider shall have no responsibility whatsoever for any change made to a translation or revision by any person other than the Provider.

e) The Provider shall have no liability to the Client for delays due to any cause beyond the Provider's reasonable control.


a) All invoices will be rendered in, and payable in Australia dollars unless agreed otherwise with the Client. Prices are quoted exclusive of GST, unless stated otherwise, and GST at the appropriate rate will be added to all quoted prices.

b) Additional fees will be payable in the event any of the following are required to complete any work: i. any investigation, inquiry, or research beyond that for a normal routine translation required because of ambiguities in the item(s) to be translated; ii. additional services required because the Client has made changes in the item(s) to be translated after confirmation of the order; and iii. changes to a translated or revised text not required for accuracy, but requested by the Client after delivery, because of the Client’s preferences as to style or vocabulary.

c) All out-of-pocket travel expenses will be charged at cost. Motor vehicle travel will be charged at the Mileage rate, applicable to the vehicle used for the purpose. Travel time will be charged at any rate agreed.

d) The Client shall reimburse the Provider for necessary expenses incurred by the Provider that are not a normal part of routine translation, or revision, such as urgent or overnight document delivery services requested by the Client, long distance telephone and facsimile expenses to clarify document ambiguity, or verification services contracted to third parties.

e) Payment shall be made 10 days net upon delivery of the invoice. Where the anticipated account will exceed $1001 AUD and/or for new Clients, an advance payment of 50% of the anticipated fee may be required. Credit terms may be agreed in writing, in which case payment shall be made no later than the 20th of the month following the month of invoice unless the Provider and Client have mutually agreed otherwise. Any payments for fees or costs not received by the Provider by the due date will be deemed late and interest at the Provider's overdraft rate plus 7% per annum may be charged.