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Business & technical interpreting

Qualified & experienced interpreters for your global meetings, trade missions, and site visits.

ISO certification logoCertified under ISO 18841:2018 & 9001:2015

Business and corporate interpreting services

We provide professional interpreting services to domestic & international organisations for 250+ languages. Our team of interpreters are NAATI certified with experience in interpreting for negotiation meetings, trade missions, site visits, technical content, and more.

Our flexible service delivery options allow us to cater for onsite appointments or remote meetings:

Increase your call centre services

Access our network of 12,000+ professional interpreters to enhance your customer service or increase sales with your non-English speaking audiences. Through our custom IVR service, we enable your staff to connect with a telephone interpreter when dealing with clients or prospects from a culturally & linguistically diverse background.

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Banking & Insurance

Banking & insurance companies need to ensure that their clients understand the products, services, policies and coverage they purchase. 2M's business interpreting service can help to grow your customer base by enabling in-language access to services. Our interpreters can join a call to ensure your non-English speaking customers are fully informed and have their enquiries answered.

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Utility companies

Our business interpreters assist utility companies engage and provide support to multilingual customers. As technical experts in the financial field, our interpreters maintain industry knowledge and cultural understanding to explain account management, bill payments, and usage information.

 

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Telecommunications

Encourage loyalty and drive revenue by providing multilingual customer support. 2M business interpreting services cover a range of support, including account and usage information to assist customers to set up or manage their accounts.

Our interpreters can appear for onsite, telephone, or video conference calls depending on your preference.

Languages

We cover Australia's migrant & refugee community languages as well as rare & emerging languages such as Pacific Island languages or African dialects. Our team of Indigenous interpreters can assist you with Aboriginal  & Torres Strait Islander languages.

When required, we assign interpreters fluent in regional language variations i.e., Arabic Juba for South Sudan or Latin American Spanish for South America.

Languages

Why choose 2M for business & technical interpreting?

Industry expertise

With over 20 years' experience and over 4000 Australian-based linguists, 2M is your one-stop service for business & technical interpreting. We pride ourselves on leading with a service-based approach that enables you to speak in over 250 languages with ease.

Select from our flexible delivery options: onsite, telephone, and video remote.

Transparency

We believe that with trust, we can achieve great results together. We build relationships with our clients by communicating transparently about our service options and processes. Our aim is to ensure clients receive a customised solution specific to their needs and expectations, which is why we work as if we are an extension of your team.

Innovative solutions

Technology is one of our greatest assets at 2M. Through innovative workflows and advanced technologies, we drive lasting results for our clients. Our interpreting technologies go the extra mile to ensure your content is kept safe within our secure system. Learn how interpreting technologies can take your meetings or conferences to the next level.

Unbeatable quality

Supported by a team of NAATI-certified and professional business industry interpreters, we service your needs with precision. From matching you with a best-fit interpreter to offering several convenient delivery methods powered by our technology, our clients return for our seamless solutions.

Technical interpreters

For the many reasons you might need a business & technical interpreter, we have devised customisable solutions to suit your language needs and subject matter requirements.

As the preferred provider of many financial institutions, such as ANZ, EY, Westpac, Suncorp, and the ATO, we have experienced in providing high-quality interpreting services for many corporate subject matters. Our interpreters have prior industry training to understand subjects and convey them in a culturally appropriate and accurate manner.

We regularly assist our clients with technical interpreting services in the following fields:

Mining & resources

Our team of experienced mining subject matter experts provide accurate and efficient language support. Whether you are conducting exploration, or managing a resource extraction project, our interpreters understand the unique technical terminology used in the industry.

2M enables effective communication between teams to ensure smooth operations during:

    • Technical meetings and presentations
    • Safety training
    • Environmental assessments and audits
    • Mining and mineral processing operations
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Defence & security

We are committed to providing the highest quality interpreting services for technical defence subject matters. Our interpreters are bound by the Code of Ethics to keep sensitive discussions strictly confidential. We work with some of the world's top defence companies, including Rheinmetall, Thales, NIOA, and Sikorsky, to train and instruct personnel and conduct global meetings with stakeholders and partners.

We service defence & security clients for:

  • Military operations
  • Deployments
  • Logistics
  • Engineering
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Manufacturing

Communicating with global employees or suppliers shouldn't be impossible. With 2M as your interpreting partner, you can rest assured that you will be able to conveniently converse in over 250 languages during meetings.

As a field that uses some of the most highly scientific and technical terminology to describe manufacturing processes and operations, we only provide interpreters with specialisations in the manufacturing subject matter and required language combinations to help service your needs. Our manufacturing interpreting services cover:

  • On-site tours
  • Training and safety instructions
  • Meetings and negotiations
  • Compliance
  • Customer service

2M interpreters are available to attend onsite, via telephone or video.

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Finance

Do you want improve global customer service or streamline meetings? At 2M, we provide technical interpreters and advice for running multilingual meetings and elevate your customer service.

Can't make it to an onsite meeting? The multilingual meeting platform allows you to attend meetings from wherever in your own language thanks to our human interpreters working behind the scenes. There are over 250 languages available, giving you the freedom to select the language that suits you the best.

Get in touch if you are looking to:

  • Build trust with customers
  • Strengthen relationships with international stakeholders
  • Pursue new business opportunities and grow

 

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Delivery methods

Onsite interpreting

While telephone and video interpreting offers on demand response times in an emergency or when faced with unexpected language barriers, onsite interpreting can be a more appropriate solution for longer appointments that are planned in advance.

This service must be booked in advance, travel charges may apply.

Telephone interpreting

Through telephone interpreting, you can access fast & reliable language support in seconds. It also helps to reduce the costs as minimum charges are lower and no travel is required.

You can access our telephone interpreting service via phone or through our web-based & mobile app 2M lingo. This service is available:

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Video interpreting

Our video interpreting services help people interact more personally than traditional telephone interpreting owing to the visual context and cues.

Our platform offers a smooth video call experience for better remote interpreting experience, ideal for global meetings with remote participants in various locations.

On demand
Pre-book

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Facilitating in-country auditing and procedures in a global context

  • Languages: Hindi, Arabic
  • Method of interpreting: Remote video & telephone

Worley Parson is a large multinational engineering and consulting company with over 60,000 employees in more than 50 countries. Internal audits in such a global organisation can be challenging when language cause a communication barrier.

Fortunately, Worley’s audit staff can access on-demand professional interpreters anywhere in the world via our 2M lingo™ remote video or telephone interpreting technology. This way communication is facilitated, and they can get on with business.

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Facilitate multilingual meetings with ease

Connect with our interpreting experts to get a quote or for more information on our business & technical interpreting services.

FAQs about our business interpreting services

Why use a professional interpreter?

Professional interpreters are certified by the National Authority for the Accreditation of Translators and Interpreters (NAATI). They are trained to:

(1) Act impartially: interpreters' personal opinions and attitudes do not affect the interpretation. 

(2) Interpret accurately: interpreting messages entirely without omitting, adding, or changing information. This includes conveying the speaker's tone and register. The interpreter may request clarification to ensure accuracy. 

(3) Keep information confidential: professional interpreters are bound by the Australian Institute of Interpreters & Translators (AUSIT) Code of Ethics and Code of Conduct. Interpreters are to protect the privacy of parties by not disclosing the details of an assignment. 

What business interpreting services do you provide?

We provide specialist business interpreters for onsite, telephone, or video sessions. You can book an interpreter for your preferred delivery method through our interpreter booking system, 2M lingo™.

For onsite, the interpreter attends the site, whereas for telephone and video, the interpreter attends the session virtually. For video sessions, the interpreter is visible on the screen.

Who are your interpreters?

2M interpreters are professional and NAATI-certified interpreters.

NAATI is the only organisation in Australia that issues credentials or certification to translators and interpreters. NAATI-certified interpreters undergo intense training before taking the provisional and practising interpreter tests. Once certified, interpreters are bound to act ethically as per the Code of Ethics and Code of Conduct.

Do I need a certified interpreter?

Whether you select a NAATI-certified interpreter or noncertified interpreter is your choice. Noncertified interpreters have an excellent command at facilitating proceedings, however NAATI-certified interpreters are often required or preferred in legal, medical, foreign or business affairs. 

What does it cost to hire an interpreter?

The cost of hiring an interpreter depends on the subject matter, location, language combination, and length of the assignment. 

Where cost budgets are limited or location is an inconvenience, 2M offers telephone and video interpreting methods. In such cases, the interpreter will join via phone or video to facilitate the meeting, consultation, or proceeding. 

Is 2M certified?

ISO develops international standards that demonstrate a company’s service commitment and ability to meet client expectations.

2M holds several ISO certifications:

  • ISO 17100:2015 Translation Services: Meets the requirements for core processes, resources, and best practices for delivering high quality translation services.
  • ISO 9001:2015 Quality Management System: Continuously improving systems to enhance customer satisfaction.
  • ISO 18841:2018 Interpreting Services: Demonstrating best practices in the provision of interpreting services.
  • ISO 27001:2013 Information Security Management: Handles confidential assets, including financial information, intellectual data, employee data, and data entrusted by third parties to the highest information security standards.