Certified under ISO 17100:2015 & 9001:20152M offers a suite of Linguistic Quality Assurance (LQA) measures to service client-specific needs. With over 20 years of industry experience, we have developed mature Quality Assurance systems to benefit our clients and keep their communication effective across languages.
We engage professional and NAATI-certified translators to achieve error-free and quality material for any project type. Translators are native speakers with areas of specialisation and are carefully selected based on project requirements. Language technology is a key player in producing quality translations, which is why we utilise our Language Quality Assessment Platform along with best-of-breed technology to deliver a high-quality translation product.
Human validation for AI and machine-translated content
AI and machine translation can help organisations create multilingual content faster. But speed alone does not guarantee that a message is accurate, natural, culturally appropriate or suitable for its intended audience.
2M provides independent linguistic verification and validation for content translated using AI, machine translation or in-house workflows. Our professional, native-speaking linguists review your existing translations against the source content and your agreed quality requirements, giving you confidence before content is published, shared or used in critical communications.
We identify and correct issues that automated tools can miss, including meaning errors, omissions, inaccurate terminology, unnatural phrasing, tone, cultural suitability, formatting and consistency. Where required, our subject matter experts can also validate industry-specific language for sectors such as government, healthcare, legal, financial and technical communications.
Whether you need a final human check for a small campaign, ongoing validation of high-volume AI output, or an independent review of a third-party translation, 2M can tailor a verification process to your risk level, audience and workflow.
Our LQA services
2M validates AI-generated, machine-translated and client-supplied multilingual content through a structured human review process. Our linguists assess the translation for accuracy, clarity, terminology, tone and cultural appropriateness, then provide corrections and practical feedback where needed.
Depending on your requirements, our service can include:
Bilingual comparison against the source text
Post-editing to publication-ready quality
Review against approved terminology, translation memories and style guides
Subject matter expert review for specialised content
In-country review for local market suitability
Error classification, quality scoring and trend reporting
Tracked changes and documented recommendations
Ongoing quality monitoring for AI-enabled translation workflows
This gives your organisation a reliable human assurance layer, helping you use translation technology efficiently without compromising clarity, credibility or audience trust.
2M stringently carries out linguistic tests to ensure quality and accuracy of translated text. Linguistic material is checked against the standards and requirements of the intended audience to determine text effectiveness, appropriateness and accuracy. Testers are trained to check for:
- Context,
- Tone,
- Natural sounding language,
- Grammatical errors,
- Consistent terminology and,
- Appropriateness for cultural references and images.
When content has been translated by AI, machine translation, an internal team or another provider, 2M can deliver an independent review before publication. A native-speaking, in-country linguist assesses the final content for accuracy, consistency, natural language, tone and cultural suitability.
Our reviewers identify issues, recommend corrections and, where agreed, provide tracked changes and quality findings. This independent validation gives teams a clear basis for approving multilingual content with confidence.
2M maintains a Translation Memory (TM), Term Base (TB) also known as glossary and style guide to ensure the tone of each translation fits a company’s image. Production and maintenance of term bases, translation memory and style guides ensure that an established messaging style is carried through for consistency in messaging and accurate association with a brand or company.
In addition, 2M intends to protect company image and credibility with clear and accurate messaging.
A Subject Matter Expert (SME) is an experienced linguist, who specialises in a particular subject matter and understands the associated target market. 2M engages SMEs to evaluate industry-specific correctness, readability, and appropriateness for a target audience.
SMEs are expected to adapt content and terminology based on industry knowledge and message efficacy in a manner that maintains the accuracy and integrity of the material.
2M provides formal training for linguistic reviewers relevant to the standards set by the client. Our trainers are highly experienced and well-versed in training for quality assurance. We believe in taking the time to train reviewers to accommodate efficient review cycles.
Training reviewers ensures that translated material is consistent with the client’s expectations and adheres to pre-set guidelines.
2M integrates advanced quality assurance and project management tools to produce error-free and natural translations. We uphold these standards of quality assurance with consistent review of our processes. Ongoing reviews identify areas of improvement and help define new solutions and developments in our servicing.
We pride ourselves on maintaining an agile QA system that instils confidence in our clients and thrives in a competitive environment.
A robust QA system depends upon thorough metric and data analysis. 2M analyses in-depth metrics and data to identify errors within the process and improve functionality and efficiency. We employ best-of-breed technology tools to monitor and analyse translation quality in real-time and reduce risk in the future.
Closely monitoring our data helps us to increase output efficiency and confirms reliability in our system. Our solutions are continuously evolving as proof of our analyses.
2M works to ensure your translation quality by building custom scripts to resolve linguistic issues automatically. Our quality assurance platform can record and classify translation issues to prevent current and future translation errors. With this, we can streamline internal processes and tailor our services for each respective client while reducing any possible human error in the translation process.
Quality standards certified under ISO
2M holds ISO certification for the following standards 27001:2013 Information Security Management, 9001:2015 Quality Management, 17100:2015 Translation Services and 18841:2018 Interpreting Services. Those globally recognised standards attest 2M's capabilities in delivering its core services according to the highest quality standards.
ISO standards 17100 & 18841 make translation, interpreting processes and services more transparent and comparable while offering clear definitions of terms and concepts. They provide requirements for the core processes, resources, and other aspects necessary for the delivery of a quality translation and interpretation services that meets applicable specifications.
ISO 9001 standard provides the fundamental concepts, principles and vocabulary for quality management systems (QMS) and provides the foundation for other QMS standards. This standard attests that 2M understands and applies the fundamental concepts, principles and vocabulary of quality management, and effectively and efficiently manages a QMS and realises value from other QMS standards. The scope of this standard applies to all translation and interpreting services.